Returns & Refunds
30-day hassle-free returns on eligible items.
30-Day Returns
From date of delivery
Fast Refunds
5–7 business days
Free Return Shipping
Prepaid label provided
How It Works
01
Initiate your return
Contact support or start the return from your account orders page within 30 days of delivery.
02
Ship it back
We will email you a prepaid return label. Drop the package at any carrier location.
03
Inspection
Once received, we inspect the item within 2–3 business days.
04
Refund issued
Approved refunds are credited to your original payment method within 5–7 business days.
Eligible for returns
- Unopened products in original packaging
- Defective or dead-on-arrival items
- Wrong item sent by Ovrak
- Items significantly not as described
Not eligible for returns
- Opened software or digital download codes
- Items damaged by the customer
- Products returned after 30 days
- Items without original packaging or accessories
To start a return, go to My Orders and select the order, or contact our support team for assistance.