At Ovrak – Power Your Next Build, we carefully process every order to ensure that the products selected by our customers are packed and dispatched correctly.
Please read this policy carefully before placing an order.
1. No Cancellation or Refund After Order Placement
Once an order has been successfully placed and payment has been received, it cannot be cancelled, changed or refunded at the customer’s request.
This includes requests based on:
- change of mind;
- ordering the wrong product;
- selecting the wrong specification or variant;
- selecting an incompatible component;
- finding a lower price elsewhere;
- no longer requiring the product; or
- any other reason unrelated to a verified issue with the order or product.
Customers are therefore advised to carefully check product specifications, compatibility, quantity, variant, address and other order details before completing payment.
This policy does not affect any consumer rights or remedies that cannot legally be excluded under applicable law.
2. Before Placing Your Order
Because PC components can have specific compatibility requirements, customers are responsible for checking that products are suitable for their intended build before placing an order.
Please verify, where applicable:
- CPU socket compatibility;
- motherboard chipset compatibility;
- RAM type and capacity;
- GPU dimensions;
- power-supply requirements;
- cabinet dimensions;
- cooling requirements;
- storage compatibility;
- monitor specifications; and
- other relevant hardware requirements.
If you are unsure about compatibility, please contact Ovrak before placing your order.
3. Exceptions for Defective, Damaged or Incorrect Products
Although orders cannot be cancelled or refunded simply because a customer changes their mind, Ovrak will address genuine issues relating to products supplied by us.
Please contact us if:
- the product arrives physically damaged;
- the wrong product was supplied;
- an item is missing from the order;
- a product is demonstrably defective; or
- another issue covered by applicable law or the manufacturer’s warranty occurs.
Depending on the circumstances, the resolution may include troubleshooting, replacement, repair, manufacturer warranty service or another appropriate remedy.
A refund is not automatically available for these situations.
4. Damaged Products on Delivery
If your package appears damaged when delivered, please document the condition of the package before opening it wherever reasonably possible.
Take clear photographs or video showing:
- the outer package;
- shipping label;
- packaging condition;
- product condition;
- visible damage; and
- contents of the package.
Contact info@ovrak.in as soon as possible with your order number and supporting evidence.
We will review the matter and determine the appropriate resolution.
5. Wrong Product Received
If Ovrak sends you a product that does not correspond to the product ordered, please contact us at info@ovrak.in.
Please provide:
- order number;
- photographs of the product;
- photographs of the packaging and label; and
- any other information requested by our support team.
After verification, Ovrak may arrange an appropriate replacement or other remedy.
6. Missing Product or Accessories
If an item or accessory that should have been included in your order is missing, notify us as soon as possible.
We may request photographs of the package and its contents to investigate the issue.
If the claim is verified, Ovrak may provide the missing item or another appropriate resolution.
7. Defective Products
If a product does not function as expected, please contact our support team before attempting any repair, modification or replacement.
We may ask you to perform basic troubleshooting or provide diagnostic information.
Depending on the product and applicable warranty, we may:
- troubleshoot the issue;
- arrange a replacement where applicable;
- facilitate a manufacturer warranty claim;
- direct you to an authorised service centre; or
- provide another remedy where required by applicable law.
A product that is merely incompatible with your existing hardware is not considered defective.
8. Manufacturer Warranty
Many products sold by Ovrak are covered by the respective manufacturer’s warranty.
Where applicable, warranty service may be provided directly by the manufacturer or its authorised service centre.
Manufacturer warranty terms may vary by product and may include specific exclusions and procedures.
Ovrak may assist with the warranty process where appropriate, but the final warranty determination may be made by the manufacturer or authorised service provider.
9. Opened or Installed Components
Computer components such as CPUs, GPUs, motherboards, RAM, SSDs, power supplies and cooling products can be damaged through incorrect installation or handling.
Accordingly, once a product has been opened or installed, Ovrak may require inspection or manufacturer assessment before determining whether a product qualifies for replacement or warranty assistance.
Customers should not attempt to repair, modify, overclock or otherwise alter a product that is suspected to be defective before contacting Ovrak or the applicable manufacturer.
10. Warranty and Return Exclusions
Subject to applicable law and manufacturer warranty terms, a product may not qualify for replacement or warranty service where the issue results from:
- incorrect installation;
- physical damage;
- liquid damage;
- electrical damage or power surge;
- improper handling;
- modification or alteration;
- unauthorised repair;
- tampering;
- misuse;
- operation outside manufacturer specifications;
- incompatible components;
- overclocking where excluded by the manufacturer; or
- normal wear and tear where applicable.
11. No Change-of-Mind Returns
Ovrak does not accept returns simply because a customer has changed their mind after placing an order.
Examples include:
- “I no longer need the product.”
- “I ordered the wrong GPU.”
- “I selected the wrong RAM.”
- “The component does not fit my cabinet.”
- “I bought a product that is incompatible with my motherboard.”
- “I found the same product cheaper elsewhere.”
- “I want to upgrade to another model.”
Customers should verify their requirements before placing an order.
12. No Order Modifications After Placement
Once an order has been placed, Ovrak may not be able to:
- change the product;
- change the quantity;
- change the variant;
- change the shipping address;
- substitute another product; or
- modify the order total.
Please carefully review all information before completing checkout.
13. Refund Policy
Ovrak does not provide refunds for orders after the order has been placed merely because the customer requests cancellation, changes their mind or no longer requires the product.
Where a product-related issue is verified, Ovrak will generally seek to resolve the matter through an appropriate remedy such as:
- troubleshooting;
- replacement;
- repair;
- manufacturer warranty service; or
- another remedy required by applicable law.
A monetary refund will only be provided where Ovrak determines that a refund is appropriate or where a refund is required under applicable law.
14. Orders That Cannot Be Fulfilled
In exceptional circumstances, Ovrak may be unable to fulfil an order because of reasons such as:
- product unavailability;
- inventory discrepancies;
- supplier issues;
- pricing or listing errors;
- payment verification issues;
- delivery restrictions; or
- circumstances outside Ovrak’s reasonable control.
If Ovrak is unable to fulfil an order and applicable law requires a refund, the appropriate amount will be refunded using the applicable payment method.
15. Return Process
Where Ovrak determines that a product needs to be returned, customers will receive instructions from our support team.
Do not send products to Ovrak without receiving return instructions first.
Unauthorised returns may result in delays in processing the issue.
A returned product may be inspected for:
- serial number;
- physical condition;
- accessories;
- packaging;
- signs of installation;
- tampering;
- reported fault; and
- correspondence with the original order.
16. Return Shipping
Where a return is required because Ovrak supplied an incorrect product or another issue attributable to Ovrak has been verified, Ovrak will provide appropriate return instructions.
For manufacturer warranty claims, shipping arrangements may depend on the manufacturer’s warranty process.
17. Proof of Purchase
A valid Ovrak order number, invoice or other proof of purchase may be required for any product-related claim.
Products purchased from unauthorised third parties are not covered by Ovrak’s return process.
18. Fraudulent or Abusive Claims
Ovrak reserves the right to investigate claims that appear fraudulent, misleading or abusive.
This may include claims involving:
- altered products;
- serial-number discrepancies;
- physical damage inconsistent with the reported issue;
- fraudulent payment activity;
- repeated abusive claims; or
- false or misleading information.
Any action taken will be subject to applicable law.
19. Consumer Rights
Nothing in this policy is intended to exclude or restrict any consumer right, warranty, guarantee or remedy that cannot legally be excluded or restricted under applicable Indian law.
Where applicable law provides a mandatory remedy, that remedy will prevail over any conflicting provision of this Policy.
20. Contact Us
For product issues, replacement requests or warranty assistance:
Ovrak – Power Your Next Build
Vile Parle West, 400056, Mumbai, India
Email: info@ovrak.in
Website: https://ovrak.in/